Q. What are your business hours?
A. Our hours of operation are Monday to Friday, from 8:00am to 5pm CST
Q. Are orders accepted from outside of Canada?
A. Yes, orders are shipped to many territories around the world. All orders are ex-works at the shipping location.
Q. Are the prices in US dollars?
A. Yes, all prices quoted are in US dollars. However you will note a convenient drop down that allows you to select other currencies to view pricing in. This is only for convenience purposes. You will be informed at checkout the currency and amount that you will be charged in.
Q. Do you sell to anyone?
A. No. We require ALL our customers to be duly licensed medical professionals, holding prescriptive authority.
Q. When will my order ship?
A. Your order typically ships within 24 hours of being placed, but may take longer. If it takes longer you will be contacted by one of our customer care representatives.
Q. What is the cost of shipping?
A. Shipping is absolutely FREE.
Q. What method of payments are accepted?
A. Visa, MasterCard and American Express.
Q. Why are our Prices so inexpensive? Are your products genuine?
A. All our products are 100% genuine. We are able to offer our clients the lowest possible prices because we source our product directly from Europe where there is no price control on all medicines and pharmaceuticals.